Cancellation Policy

1. Scope of This Policy

This Cancellation Policy explains how you can cancel recurring billing arrangements with Lifeline Mobile & Care Solutions, including our Monthly Subscription Plan and any future recurring services. It works alongside our Subscription Terms and Cancellations & Refunds Policy.

2. Rolling Monthly Subscription

Our Monthly Subscription Plan is a rolling monthly contract with no minimum term. There is no lock-in period and no long-term commitment. You may cancel at any time before your next billing date.

3. How to Cancel

You can cancel your subscription at any time using any of the methods below:

Please include your full name, the email address used at sign-up, and your order number (if available). We will confirm your cancellation in writing within 2 business days.

4. When Cancellation Takes Effect

Your cancellation will take effect from the end of your current billing period. You will continue to receive all subscription services until that date, and no further payments will be collected after it.

We do not provide partial refunds for unused days within the current billing cycle, but no further monthly charges will be applied.

5. Statutory 14-Day Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your subscription within 14 calendar days of signing up without giving any reason.

• Notify us within 14 days of your sign-up date
• Full refund of any amount paid, issued within 14 days of your cancellation notice
• The handset must be returned in original condition at your expense (unless faulty)
• No cancellation or administration fees apply

6. Cancellation Fees

There are no cancellation fees, exit fees, or penalties for cancelling your subscription at any time — whether within the cooling-off period or afterwards.

7. Failed or Missed Payments

If a recurring payment fails, we will attempt to contact you within 3 business days to resolve the issue. If payment is not restored within 14 days, we reserve the right to suspend or cancel the subscription. You will not be charged a penalty for failed payments, but service will be paused until the account is brought up to date.

8. Notification of Price Changes

If we change the monthly price, we will give you at least 30 days' written notice by email. You have the right to cancel your subscription before the new price takes effect, with no penalty.

9. Immediate Cancellation by Us

We may cancel your subscription immediately without notice if: payment is repeatedly declined and not resolved; the service is used fraudulently or unlawfully; or these terms are breached. In such cases, any refund will be at our discretion.

10. What Happens to the Handset

Provided at least one full monthly payment has been successfully collected, the handset is yours to keep after cancellation. If you cancel within the 14-day cooling-off period before any payment is taken, the handset must be returned in its original condition.

11. Your Statutory Rights

Your statutory rights as a UK consumer are not affected by this policy. For unresolved disputes you may contact the Citizens Advice Bureau.

12. Contact Us