Shipping & Delivery

1. Free Shipping on All Orders

All orders placed with Lifeline Mobile & Care Solutions qualify for free UK delivery — regardless of basket value, product type, or delivery region within the United Kingdom. There are no hidden surcharges, fuel levies, or packaging fees. The price you see at checkout is the price you pay.

We use Royal Mail 1st Class Signed For as our standard carrier. This service requires a signature upon delivery and provides full end-to-end parcel tracking via the Royal Mail website.

2. Order Processing & Dispatch

We process orders on Monday to Friday, excluding UK bank holidays. Our dispatch cut-off is 2:00pm each business day.

• Orders placed and payment confirmed before 2:00pm on a business day are dispatched the same day.
• Orders placed after 2:00pm, or on weekends and bank holidays, are dispatched the next available business day.
• You will receive a dispatch confirmation email containing your Royal Mail tracking reference number.
• During peak periods (e.g. Christmas, Black Friday) dispatch may be extended by 1 business day. Any known delays will be displayed on our website.

3. Delivery Timeframes

Royal Mail 1st Class Signed For aims to deliver within 1–3 working days from the date of dispatch. Working days are Monday to Friday, excluding UK public holidays. Estimated delivery times do not include the dispatch day itself.

For remote locations — including the Scottish Highlands, Scottish Islands, Channel Islands, and the Isle of Man — please allow up to 2–5 working days.

4. Order Tracking

Once your order is dispatched, you will receive an email with your Royal Mail tracking reference. You can monitor your delivery in real time at royalmail.com/track-your-item.

A signature is required at the point of delivery. If you are not available, Royal Mail will leave a calling card and hold your parcel at your local delivery office for up to 18 calendar days. After this period, uncollected items are returned to us; we will contact you to arrange re-delivery.

You can also use our Track My Order page to access your tracking details at any time.

5. Delivery Address Accuracy

It is your responsibility to ensure the delivery address provided at checkout is complete and accurate. We are unable to redirect parcels once dispatched.

If you notice an error in your delivery address, contact us immediately — before 2:00pm on the day of ordering — by calling 01202 080075 or emailing hello@lifelinemobilesolutions.co.uk.

If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, re-delivery charges may apply.

6. Damaged, Lost, or Missing Parcels

• If your parcel arrives visibly damaged, photograph the outer packaging before opening it and contact us within 48 hours. Do not discard any packaging.
• If your tracking shows 'Delivered' but you have not received your parcel, first check with neighbours and your local Royal Mail delivery office before contacting us.
• Royal Mail classes a parcel as lost after 10 working days from the due delivery date. If this applies, contact us and we will open a formal investigation with Royal Mail on your behalf.
• In all confirmed cases of loss or damage in transit, we will issue a full replacement or refund at no additional cost to you.

Royal Mail compensation limit: Royal Mail 1st Class Signed For includes compensation of up to £100 per parcel against loss or damage. Our products are valued below this threshold.

7. International Shipping

We currently ship within the United Kingdom only. We do not accept orders with delivery addresses outside of the UK, Channel Islands, or Isle of Man at this time.

8. Returns Address & Dispatch Location