Your Peace of Mind
Warranty & Support
Every Artfone C1+ 4G purchased from Lifeline Mobile comes with a full 12-month manufacturer's warranty — backed by our in-house customer support team.
12-Month Warranty
Included free with every purchase
What's Covered
- Manufacturing defects in materials or workmanship
- Hardware failures under normal use (screen, buttons, speaker, microphone)
- Battery defects (significant capacity loss within 6 months of purchase)
- SOS button malfunction
- Charging dock connector faults
- 4G/VoLTE connectivity hardware failures
What's Not Covered
- Physical damage caused by drops, impacts, or liquid
- Damage from unauthorised repair or modification
- Normal wear and tear (scratches, fading)
- Damage caused by using non-approved chargers
- Lost or stolen devices
- Cosmetic damage that does not affect functionality
Key Terms
Warranty at a Glance
Duration
12 months from date of purchase
Coverage
Manufacturing defects & hardware faults
Remedy
Repair, replacement, or full refund
Return Postage
Free — we arrange collection
Turnaround
5–7 business days
Proof Required
Order number or email confirmation
Making a Claim
How It Works
Our warranty process is straightforward. Most issues are resolved within a week.
Contact Us
Call us on 01202 080075 or email hello@lifelinemobilesolutions.co.uk. Have your order number ready — we'll look up your purchase details instantly.
Describe the Fault
Tell us what's happening. In most cases we can diagnose the issue over the phone and may be able to resolve it without any return needed.
Return (if needed)
If a return is required, we'll arrange free collection from your door. You will not pay a penny for postage on any warranty claim.
Repair or Replace
We'll repair or replace your device within 5–7 business days and return it to you. If we can't fix it, we issue a full refund.
Complete Package
What's In The Box
Note: A SIM card is not included. The phone is unlocked and compatible with all UK networks — simply insert your existing SIM or purchase a Pay As You Go SIM from any supermarket or network provider.
Need to Make a Claim?
Our support team is available Monday to Friday 9am–5:30pm and Saturday 10am–3pm. We aim to resolve all warranty queries on first contact.
This warranty is provided by Lifeline Mobile & Care Solutions, 14 Edgehill Road, Bournemouth, Dorset, BH9 2PQ.