Terms & Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Customer") and Lifeline Mobile & Care Solutions ("we", "us", "our") and govern all purchases made via our website at lifelinemobilesolutions.co.uk or by telephone.

By placing an order, browsing our website, or using our services, you confirm that you are at least 18 years of age and that you have read, understood, and agreed to these Terms in their entirety. If you do not agree, please do not use our website or services.

We reserve the right to update these Terms at any time. The version in force at the time of your order will apply to that transaction.

All prices are displayed in British Pounds Sterling (GBP, £). Prices include any applicable VAT where stated. As a sole trader below the VAT registration threshold, prices shown are the full final price with no additional VAT to add unless explicitly stated.

We make every effort to ensure product descriptions and images are accurate; however, minor variations may occur. Products are sold subject to availability. If an item becomes unavailable after your order is confirmed, we will contact you promptly to offer an alternative or a full refund.

We reserve the right to amend prices at any time. Price changes will not affect orders that have already been confirmed in writing.

Current pricing:

• Artfone C1+ 4G Handset (one-time purchase): £89.00 GBP
• 12-Month Calls & Texts Plan (handset + unlimited UK calls & texts for 12 months): £104.00 GBP (one-off)
• Optional Tech Support add-on (available on any plan): £29.99 GBP/month (cancel anytime)
• Tech Support Plan (handset + unlimited ongoing tech support): £89.00 GBP upfront + £29.99 GBP/month
• Artfone Universal Holster Case (optional add-on): £9.99 GBP
• 12-Month Premium Support Package (optional add-on): £29.99 GBP
• Shipping: Free on all UK orders

You may place orders via our website or by calling 01202 080075 during business hours. Submitting an order constitutes an offer to purchase and does not guarantee acceptance.

A contract is formed only when we send you a written Order Confirmation email. We reserve the right to decline any order at our discretion — for example, in cases of pricing errors, stock unavailability, or suspected fraudulent activity. If we decline your order, you will be notified and any payment taken will be refunded in full.

You are responsible for ensuring all order details (delivery address, contact information) are accurate before submission. We cannot be held liable for non-delivery resulting from incorrect information provided by you.

We accept the following payment methods:

• Debit/Credit Card (Visa, Mastercard) — processed securely by Stripe (PCI DSS Level 1 certified)
• PayPal — via PayPal checkout or PayPal guest checkout
• BACS Bank Transfer — contact us for bank details; orders dispatched once cleared funds are received (typically 1–3 business days)
• Bacs Direct Debit — collected securely via Stripe; you authorise collection from your UK bank account, receive at least 2 working days' advance notice before each collection, and are covered by the Direct Debit Guarantee. Direct Debit is a delayed payment method — dispatch occurs only after Stripe confirms the payment has succeeded (around four business days for an existing mandate, up to seven for a new one). You may cancel the Direct Debit at any time through your bank, but please also cancel the service with us so the underlying contract is closed.

Payment is taken at the time of order. We do not store card details. All online transactions are protected by 256-bit SSL encryption. For subscription plans, payment is collected monthly in advance on a rolling basis.

If a payment is declined or reversed after goods have been dispatched, we reserve the right to pursue recovery of the outstanding amount by lawful means.

Our 12-Month Calls & Texts Plan provides the handset plus a UK SIM with unlimited UK calls and unlimited UK texts for a fixed 12-month period, for a single one-off payment of £104.00 GBP. The following terms apply:

• Price: £104.00 GBP (one-off payment at checkout). No additional monthly charges for calls or texts during the 12-month period.
• Duration: The unlimited UK calls and texts allowance lasts for 12 months from the date of SIM activation. This is a fixed-term allowance — it is not a rolling subscription and does not auto-renew.
• What's included: Artfone C1+ 4G handset (yours to keep) + a UK SIM card with unlimited UK calls to landlines and mobiles, and unlimited UK SMS text messages, for 12 months.
• Expiry & renewal: The calls and texts allowance expires after 12 months. You must renew the plan to continue receiving calls and texts beyond the 12-month period. We will contact you 30 days before the 12-month period expires to ask whether you would like to renew for a further 12 months.
• If you do not renew: The handset remains yours to keep. The SIM's calls and texts allowance will stop at the end of the 12-month period. You may insert your own PAYG SIM from any UK network at any time to continue using the phone for calls and texts.
• Optional tech support: You may add unlimited tech support for £29.99 GBP/month (cancel anytime) at checkout or at any later date. This is entirely optional and not required to use the phone.
• Not included: Mobile data/internet access, international calls or texts, premium-rate numbers, and roaming outside the UK.
• Availability: UK residents only. Requires a valid UK delivery address.

Full details are available on our Subscription Terms & Conditions page.

Our Tech Support Plan provides the handset for a one-off upfront payment plus unlimited ongoing technical support for a small monthly fee. It is a rolling monthly subscription with no minimum term and no cancellation fee. The following terms apply:

• Upfront payment: £89.00 GBP (one-off) for the Artfone C1+ 4G handset, which is yours to keep from day one.
• Monthly fee: £29.99 GBP per month, billed in advance on the same date each month, for unlimited ongoing tech support.
• Included: Artfone C1+ 4G handset (yours to keep) + unlimited phone and email technical support for as long as you remain subscribed.
• What tech support covers: Help with phone setup, SIM installation, SOS contact configuration, transferring contacts and photos, troubleshooting any issue (calls, texts, battery, volume, settings), and step-by-step guidance over the phone at your pace. Priority call queuing is included.
• What tech support does not cover: Physical damage to the handset, liquid damage, loss or theft of the device, or issues caused by unauthorised repair. These are handled under our Warranty & Support policy.
• Cancellation: You may cancel the monthly support at any time by contacting us before your next billing date. No cancellation fee. Support continues to the end of the current billing period. The handset remains yours to keep.
• Price changes: We will provide at least 30 days' written notice before any change to the monthly fee. You may cancel without penalty if you do not accept the new price.
• Availability: UK residents only. Requires a valid UK delivery address.

Full details are available on our Subscription Terms & Conditions page.

All orders are shipped free via Royal Mail 1st Class Signed For. Orders placed before 2:00pm on working days are typically dispatched the same day. Estimated delivery times are 1–3 working days for UK Mainland and 2–4 working days for remote areas. These are estimates only and not guaranteed delivery dates.

Full details are available in our Shipping & Delivery Policy.

You have the right to cancel your order within 14 calendar days of receiving your goods under the Consumer Contracts Regulations 2013. We extend this to 30 days as our standard policy.

To cancel, contact us at hello@lifelinemobilesolutions.co.uk or call 01202 080075 with your order reference. Returned items must be in original condition with all accessories. Refunds are processed within 5–7 business days to the original payment method.

Full details, including conditions and exceptions, are in our Cancellations & Refunds Policy and Returns Policy.

All handsets carry a 12-month manufacturer's warranty covering defects in materials and workmanship under normal use. Faults covered will be repaired, replaced, or refunded at our discretion. The warranty does not cover accidental damage, liquid damage, or damage resulting from unauthorised repair or misuse.

Full warranty details are available on our Warranty & Support page.

Your statutory rights as a UK consumer are not affected or diminished by these Terms. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you are entitled to a repair, replacement, or refund. Under the Consumer Contracts Regulations 2013, you have the right to a 14-day cooling-off period on distance purchases.

For further information on your rights, visit Citizens Advice or Which?.

All content on this website — including text, images, logos, branding, and design — is the property of Lifeline Mobile & Care Solutions and is protected under UK copyright and intellectual property law. You may not reproduce, distribute, or use any content from this website without our prior written permission.

To the fullest extent permitted by applicable law, Lifeline Mobile & Care Solutions shall not be liable for any indirect, incidental, special, or consequential loss arising from use of our products or website. Our total liability shall not exceed the price paid for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot lawfully be excluded under English law.

These Terms are governed by the laws of England and Wales. Any dispute arising out of or relating to these Terms or your purchase shall first be attempted to be resolved informally by contacting us. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For retail goods disputes, you may seek free, independent advice from Citizens Advice, who may refer the matter to Trading Standards. The Financial Ombudsman Service can consider complaints about payment services and providers (such as your bank, card issuer, or a Direct Debit issue your bank cannot resolve); it does not act as our complaint body and cannot adjudicate ordinary retail goods disputes.

For any questions about these Terms, please contact us: