Returns Policy

Your Statutory Rights

Under the Consumer Rights Act 2015, you have the right to return any item that is faulty, not as described, or not fit for purpose. In such cases, you are entitled to a full refund, repair, or replacement at no cost to you — regardless of any other policy.

Under the Consumer Contracts Regulations 2013, because you purchased online, you also have the right to cancel your order and return items within 14 calendar days of receiving them — no reason required. We extend this to 30 days as a goodwill gesture.

30-Day Money-Back Guarantee

We are confident you'll love the Guwet Elite Series. But if for any reason you're not completely satisfied, return it within 30 days of delivery for a full refund — no questions asked.

How to Return an Item

1. 1Contact our support team by phone or email to request a Returns Authorisation Number (RAN).
2. 2Securely repackage the phone in its original packaging, including all accessories (charger, manual, SIM tool).
3. 3Write your RAN clearly on the outside of the package.
4. 4Send the package using a tracked and insured postal service. Keep your proof of postage.
5. 5Once received and inspected, your refund will be processed within 5–7 business days.

Conditions for Return

• The item must be in its original, undamaged condition with all original accessories.
• Items damaged through misuse, accident, or neglect are not eligible for a change-of-mind refund.
• For hygiene reasons, any items showing signs of heavy use may be subject to a restocking deduction.
• Return postage costs are the customer's responsibility for change-of-mind returns.
• We cover return postage costs for faulty or misdescribed items.

Faulty or Damaged Items

If your Guwet Elite phone develops a fault within 12 months of purchase (our warranty period), we will repair, replace, or fully refund the item at our cost — including return postage. Contact us as soon as possible with your order number and a description of the fault.

Subscription Cancellations

If you are on our £39.99/month subscription plan, you may cancel at any time. Cancellations take effect at the end of the current billing period. No refunds are issued for partial months. To cancel, contact our support team at least 5 business days before your next billing date.

Refund Timelines

Once your return is received and inspected, refunds are processed within 5–7 business days. The time for funds to appear in your account depends on your bank, but is typically 3–5 additional working days for card refunds and 1–3 days for BACS transfers.